When you need help with a business listing, a paid subscription, a customer enquiry, or an issue with information displayed online, knowing how to contact Justdial customer care can save time and prevent unnecessary confusion. Justdial provides several ways for users and business owners to raise questions, submit feedback, and request assistance through its website, support channels, and customer care team.
Whether you are a consumer searching for a local service or a business owner managing your company’s online presence, the right support channel depends on the nature of your concern. A request to update a business phone number, for example, may require a different process from a complaint about billing or a question about a paid listing package.
This guide explains how to contact Justdial customer care in India, which contact details to use, how business owners can resolve common listing issues, and what to do if a complaint remains unresolved.
Justdial Customer Care Number in India
The main Justdial customer care number published on its official website is 88888 88888. Users can also reach the company through its customer care email address or submit their concerns through the official website.
Here are the primary contact details to start with.
| Support option | Contact details | Best suited for |
|---|---|---|
| Customer care number | 88888 88888 | General enquiries and assistance |
| Customer care email | customerservice@justdial.com | Written complaints and support requests |
| Feedback email | feedback@justdial.com | Feedback about services, staff, or other concerns |
| Online customer support | Justdial Customer Support | Selecting a support category |
| Contact and feedback form | Official Contact Us page | Listing-related concerns and general feedback |
| Help section | Justdial Help | Finding contact details and assistance |
These details are published across Justdial’s official website and customer support pages. Before contacting support, check the relevant page for the latest instructions applicable to your issue.
If your concern involves a paid business listing, billing, or a subscription, keep your registered mobile number and relevant payment or subscription details available. This can help the support team identify the account and understand the request more quickly.
1. How to Contact Justdial Customer Care by Phone
Calling customer care is a practical first step when you need guidance on an issue and would prefer to explain it directly rather than submit a lengthy written request.
Dial 88888 88888 and explain the reason for your call. Depending on your concern, you may need to provide your registered mobile number, business name, city, or other information that helps identify the relevant listing or account.
For example, a business owner might call because the company’s address is incorrect, the listing is not displaying updated contact details, or a subscription-related question requires clarification. A consumer might need assistance with a service enquiry, an online order, or information displayed on the platform.
Before calling, prepare a brief explanation of the problem. If you are calling about a business listing, make sure you can identify the exact listing you are referring to. If the issue involves a payment, keep the transaction date, amount, and payment reference handy.
It is also helpful to ask what the next step will be and whether any additional documents or verification are required.
Tip: If you do not receive a clear resolution during the first conversation, request a complaint reference number or another way to follow up on the same issue.
2. How to Contact Justdial Customer Care by Email
Email is useful when your concern requires an explanation, supporting documents, screenshots, or a written record of the conversation.
Justdial publishes the following customer support email addresses:
- customerservice@justdial.com: General customer service and support concerns.
- feedback@justdial.com: Feedback and other service-related concerns.
Choose the address that best matches your issue. If you are unsure which department handles your request, start with customer service and clearly describe the problem.
How to write an effective support email
Your email should explain the issue without making the support team search through several unrelated details.
Use a specific subject line, such as “Request to Update Business Contact Number” or “Assistance Required With Subscription Billing.”
In the message, include your name, registered mobile number, business name if applicable, city, and a concise description of what happened. Mention the date when the issue began and explain what resolution you are requesting.
If you have screenshots or relevant receipts, attach them where appropriate. Avoid sending unnecessary personal information or confidential documents that have not been requested.
Here is an example you can adapt:
Subject: Request for Assistance With My Justdial Business Listing
Dear Justdial Customer Support Team,
I need assistance with an issue concerning my business listing on Justdial.
Business name: [Business Name]
City: [City]
Registered mobile number: [Registered Number]
Issue: [Briefly explain the problem]
I request you to review the issue and guide me through the steps required to resolve it. Please let me know if any additional information or verification is needed.
Thank you for your assistance.
Regards,
[Your Name]
A clear, specific email makes it easier to understand your concern and provides a written record you can refer to if further follow-up is needed.
3. How to Contact Justdial Support Online
If you prefer not to call or email, Justdial offers an online customer support portal.
Visit the Justdial Customer Support Portal. The portal allows you to identify yourself as either a business owner or a user, helping direct your concern toward the appropriate support route.
This distinction matters because business owners and consumers often need assistance with different things.
A consumer may want help with a service enquiry, an online order, or incorrect information about a business. A business owner may need to update a listing, verify ownership, discuss an advertising package, or report an account-related issue.
Once you select the relevant category, follow the instructions displayed on the page and provide the requested information.
You can also visit the official Justdial Contact Us page. Its feedback options cover matters such as information provided by Justdial, feedback about staff, new listings, online orders, user interface suggestions, opt-out requests, and other issues.
For a straightforward listing correction or feedback request, using the relevant online form can be more convenient than explaining the entire matter over the phone.
4. Justdial Customer Care for Business Owners
Justdial is a local search platform that helps people discover businesses across categories such as restaurants, healthcare, home services, education, retail, and professional services. For businesses, a listing can provide another way for potential customers to find contact information, explore services, and read customer feedback.
Maintaining accurate listing information is therefore important. Business owners may need customer support when their details change, when they want to understand their listing status, or when they need assistance with account-related matters.
The best approach is to identify the exact problem before contacting support.
Updating business name, address, or phone number
Incorrect contact information can create a poor experience for people trying to reach your business. If your address, telephone number, operating hours, or other details have changed, use the official listing or feedback process to request a correction.
Justdial’s contact pages include a verification process for certain business listing changes. Depending on the request, you may need to confirm ownership using the mobile number or email address registered with the platform.
If you cannot complete verification because the registered contact details are outdated, follow the instructions shown on the official page or contact customer care for assistance.
Provide the correct information and any supporting evidence requested. Avoid submitting repeated requests without checking the status of an existing one.
Adding a new business to Justdial
If your business does not appear in search results, it may not yet have a listing, or the existing listing may be difficult to locate.
Visit the Justdial Contact Us page and look for the new listing option. You can also explore the free listing option available through the official website.
When submitting a listing, use the business’s actual name, address, telephone number, category, and service details. Accurate information helps customers understand what the business offers and how to contact it.
If the listing already exists, check carefully before creating another one. Duplicate listings can confuse customers and make it harder to maintain consistent business information.
Issues with business verification
Verification helps establish that a person is authorised to manage a business listing. If you are unable to receive a verification code, the registered mobile number is incorrect, or the verification process does not proceed, contact the official support team.
Explain which step is failing and mention any error message displayed on the screen. If your business has recently changed ownership or contact details, explain that context as well.
Never share an account password or an OTP with an unverified caller claiming to represent Justdial. Use the official website and contact details to confirm the appropriate procedure.
5. Justdial Customer Care for Paid Listings and Subscription Issues
Business owners may contact Justdial customer care to understand paid listing packages, advertising options, subscription terms, billing, or the services included in a particular plan.
Before purchasing or renewing a package, ask for a clear explanation of the features, total charges, duration, renewal conditions, and cancellation terms. If a representative has offered a specific service or benefit, request the relevant details in writing.
This is particularly important when evaluating whether a paid listing is suitable for your business.
A paid listing may be worth considering when it aligns with your target audience, business category, service area, and marketing budget. However, the value of any advertising package depends on factors such as customer demand, competition, the quality of the listing, and how effectively enquiries are handled.
If you already have a subscription and want clarification, keep a copy of the invoice, payment confirmation, package details, and any relevant communication with the sales team.
What if you have a billing or payment concern?
Contact customer service with the transaction date, amount, payment method, and reference number. Explain whether the concern relates to an unexpected charge, a payment confirmation, an invoice, or a disagreement about the subscription terms.
If you are requesting a refund or cancellation, review the terms applicable to your specific service and agreement before submitting the request. Refund eligibility and cancellation conditions can vary by service, so do not assume that every payment is refundable.
Ask the support team to confirm the applicable policy and provide a written response wherever possible.
6. How to Contact Justdial About Leads or Customer Enquiries
For many businesses, one of the main reasons to maintain a Justdial listing is to help potential customers discover their services.
Business owners may contact support when they have questions about enquiry notifications, the leads associated with their account, or the features included in an advertising package.
If you are experiencing a problem, begin by identifying the nature of the issue. For example, you may not be receiving notifications, you may need clarification about a lead report, or you may want to understand how an enquiry is attributed to your listing.
Provide the relevant dates and account details, and ask the team to explain the information available for your subscription.
It is also useful to assess your listing independently. Check whether your services, business category, contact number, operating hours, and service area are accurate. Make sure the description explains what you offer and gives customers a clear reason to contact you.
Not every enquiry will convert into a sale, and lead volume can vary across industries and locations. Businesses should evaluate enquiry quality, response times, conversion rates, and the overall cost of acquiring a customer rather than judging a marketing channel on enquiry count alone.
If you believe an issue concerns a specific paid feature, refer to the terms of your package and ask customer care to review the matter.
7. How to Contact Justdial About Reviews and Business Reputation
Customer reviews are an important part of how people evaluate local businesses. On a discovery platform such as Justdial, reviews can give prospective customers additional context about other people’s experiences.
Businesses may occasionally encounter reviews they believe are inaccurate, irrelevant, abusive, or otherwise inconsistent with the platform’s policies. In such situations, the appropriate course of action is to report the specific concern through the available official process.
When contacting support about a review, provide the business listing details, the relevant review, and a clear explanation of why you believe it needs to be examined. Include supporting information where appropriate.
It is important to distinguish between a negative opinion and a review that potentially violates platform rules. A business may disagree with a customer’s assessment, but that disagreement alone does not establish that the review should be removed.
A constructive approach to reputation management involves responding professionally, addressing genuine customer concerns, and maintaining accurate business information.
For example, if a customer describes a delay in service, a courteous response that acknowledges the concern and invites the customer to discuss the matter privately may be more productive than a defensive argument.
If you believe a review is fraudulent or violates the platform’s policies, submit the evidence and allow the relevant team to assess it. Review removal should not be assumed or guaranteed.
For businesses that depend on local discovery, maintaining a complete profile and handling feedback consistently can support customer confidence over time.
8. How to Escalate a Complaint if Justdial Customer Care Does Not Resolve It
Sometimes an issue requires more than one interaction to resolve. If your first request has not resulted in a satisfactory answer, follow up using the existing complaint details instead of starting the process from scratch.
Justdial’s published terms of use describe customer support through its customer care channels and provide a grievance escalation route.
The company’s terms identify grievanceofficer@justdial.com as an escalation email address. They also identify 8888888888 as a contact number for grievance-related concerns. Check the current official grievance policy before relying on specific escalation details, as contact arrangements can change.
When escalating a complaint, include the original complaint reference number, the date you first contacted support, the response received, and the reason the issue remains unresolved.
Explain the outcome you are seeking in practical terms. For example, you may need a correction to a listing, clarification of a billing decision, or a review of a service-related complaint.
Keep your communication factual and professional. A concise timeline of events is usually more useful than a long message containing repeated explanations.
If the company provides an expected resolution timeline, note it and follow up if that period passes without an update. Where appropriate, request confirmation that the escalation has been registered.
9. Common Justdial Customer Care Issues and What to Do
The following table summarises common concerns and the most practical first step for each one.
| Issue | Recommended first step |
|---|---|
| Incorrect business address or phone number | Submit a listing correction request and complete any required verification |
| Business not appearing in search | Check for an existing listing and contact support if the issue continues |
| New business listing | Use the official new listing or free listing process |
| Unable to verify a listing | Confirm registered contact details and request verification assistance |
| Paid subscription question | Contact customer care with your package and account details |
| Unexpected billing or payment concern | Share the invoice and transaction reference, then request a review |
| Enquiry or lead-related question | Identify the relevant account, dates, and feature, then contact business support |
| Review or reputation concern | Report the specific review with a clear explanation and supporting evidence |
| Online order issue | Use the official feedback form and provide the order details |
| Complaint not resolved | Follow up with the complaint reference and use the published escalation process |
The main advantage of identifying your issue before contacting support is that you can provide the right information at the beginning. This reduces unnecessary back-and-forth and makes it easier to keep track of what has already been done.
10. How to Get a Faster and More Effective Response From Justdial Support
The quality of the information you provide can make a difference to the support experience. Although response times and outcomes depend on the nature of the issue, a well-prepared request helps the team understand what needs attention.
Start with one clearly defined problem. If you have several unrelated concerns, list them separately or submit them through the appropriate channels.
Use the mobile number or email address associated with your account whenever possible. For business-related issues, include the exact business name and city so that the correct listing can be identified.
Screenshots can help when a problem involves a missing option, an error message, or incorrect information on the website. For payments, include the relevant transaction reference rather than sharing unnecessary financial information.
Finally, maintain a record of your communication. Save emails, complaint reference numbers, invoices, and any responses you receive. If you need to escalate the issue, these details will help establish the history of your request.
Be cautious of third parties who promise guaranteed listing approval, review removal, or special treatment in exchange for payment. Confirm any proposed service directly through official Justdial channels.
11. Is Justdial Customer Care Useful for Small Businesses?
For small businesses, customer support can be particularly relevant because a listing may serve as one of several ways customers discover a company.
A local clinic, restaurant, repair service, educational institute, or home services provider may need help maintaining accurate information or understanding the features available through its account.
Justdial’s listing and discovery model gives businesses an opportunity to present their contact details and services to people searching for local providers. Its free listing option can also provide a starting point for businesses that want an online presence without immediately committing to a paid advertising package.
The best approach is to make sure the basic listing information is correct first. A complete profile helps potential customers understand what the business does, where it operates, and how to get in touch.
Businesses considering paid services should evaluate the package against their actual objectives. Ask questions about the features, costs, and terms before making a decision, and track results after the service begins.
Customer care is one part of this process. It can help clarify account-related questions and provide a channel for raising concerns, while the business remains responsible for delivering good service and managing customer relationships.
Frequently Asked Questions About Justdial Customer Care
1. What is the Justdial customer care number?
The main customer care number published on Justdial’s official website is 88888 88888. You can also visit the official Justdial Help section for contact information and assistance.
2. What is the Justdial customer care email address?
The general customer service email address is customerservice@justdial.com. For feedback and other service-related concerns, Justdial also publishes feedback@justdial.com.
3. How can I contact Justdial customer care online?
Visit the Justdial Customer Support Portal and select the appropriate option for a business owner or a user. You can also use the official Contact Us page to submit feedback or raise a listing-related concern.
4. How do I update my business details on Justdial?
Locate your business listing and follow the available correction or verification process. You may need to confirm ownership using your registered mobile number or email address. If verification fails, contact customer care for guidance.
5. How can I add my business to Justdial?
Visit the official Justdial website and look for its free listing option or use the new listing route on the Contact Us page. Enter accurate business information and complete any verification steps requested.
6. How do I complain about a Justdial paid subscription?
Contact customer service at customerservice@justdial.com or call 88888 88888. Explain the issue and provide your subscription details, invoice, payment reference, and any relevant communication. Ask for a written explanation of the applicable terms and the next steps.
7. How do I contact Justdial about a refund?
Submit a request through official customer care and include your transaction details and the reason for the refund request. Eligibility depends on the terms applicable to your service or agreement, so ask the support team to confirm the relevant policy.
8. Can I contact Justdial about a negative review?
Yes. If you believe a review violates the platform’s policies, report it through the appropriate official process. Explain the specific concern and provide supporting evidence. A negative review is not automatically eligible for removal simply because a business disagrees with it.
9. What should I do if Justdial customer care does not respond?
Follow up using your original complaint reference number and include the date of your first request. If the issue remains unresolved, check the current official grievance escalation policy and use the published escalation channel.
10. How can I contact Justdial about a business listing that is not visible?
First, search for the exact business name and city to check whether the listing exists under a slightly different name. If the listing is present but you cannot locate it as expected, contact support with the business details and a description of the issue.
11. Is Justdial customer care available for free listing users?
Justdial provides customer care and feedback channels for users and businesses. If you have a free listing, use the official support portal or contact page to identify the appropriate route for your particular concern. The available assistance may depend on the nature of the request.
12. What is the Justdial grievance escalation email address?
Justdial’s published terms of use identify grievanceofficer@justdial.com for escalation. Check the current official grievance policy to confirm the latest details before submitting a formal complaint.
Final Thoughts
Contacting Justdial customer care is straightforward when you know which channel fits your concern. The official customer care number, email support, online support portal, and feedback forms give consumers and business owners several ways to seek assistance.
For general enquiries, start with 88888 88888 or customerservice@justdial.com. For listing corrections, use the relevant online process and complete any ownership verification that is required. For subscription or billing concerns, keep your documentation ready and ask for a clear explanation of the applicable terms.
If an issue remains unresolved, follow up with the original complaint details and use the official grievance escalation process where appropriate.
For business owners, keeping listing information accurate, responding professionally to customer feedback, and understanding the services included in a subscription can help make the most of an online business directory. Justdial can be a useful discovery channel, and knowing how to reach its support team gives businesses and consumers a practical way to address questions when they arise.
Official resources: Justdial Customer Support | Contact Us | Help Section
